Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since you received your purchase , unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure the item is returned in its original packaging, as received, with the front of the mask facing upward and the foam covering it to prevent damage during shipping
Several types of goods are exempt from being returned. Goods such as gift cards, downloadable files and special custom orders.
If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 5% restocking fee, if and when we receive the package back to our warehouse.
Orders that have already been shipped cannot be canceled.
If you decide to cancel your order after we have informed you that it has been shipped, you will only be refunded once the shipment returns to us and minus the shipping cost.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at sales@umasqu.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@umasqu.com and send your item to: UMASQU Shvil ha-Tnufa 9 Tel Aviv 43875 Israel.
Shipping
To return your product, you should mail your product to: UMASQU Shvil ha-Tnufa 9 Tel Aviv 43875 Israel.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refused deliveries will be charged with the cost of it being sent back.
Unclaimed deliveries that needs to be re-shipped will be charged with additional shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional Rights for European Union Customers
If your order is delivered within the European Union, you are entitled to the statutory right of withdrawal under applicable EU consumer protection laws.
You have the right to withdraw from your purchase within 14 days of receiving your order, or, in the case of an order delivered in multiple shipments, within 14 days of receiving the last item, without giving any reason.
To exercise your right of withdrawal or initiate a return, please contact us at
After notifying us of your decision to withdraw, you must send the item(s) back within 14 days.
Returned items must be unused, in their original condition, and returned in their original packaging.
Once your return has been received and inspected, we will issue your refund to your original payment method within 14 days of receiving the returned goods or proof that they have been shipped back to us, whichever occurs first.
In the event of a valid withdrawal, we will refund the purchase price of the returned products together with the cost of our standard outbound delivery. Any additional charges for express or premium delivery services are non-refundable.
Customers are responsible for the direct cost of returning the goods unless otherwise required by applicable law.
The right of withdrawal does not apply to gift cards, downloadable digital products, or products that have been custom-made or personalized to the customer’s specifications.