All items are handmade. Shipping times vary based on mask size: Small masks: Up to 15 business days. Medium & Large masks: Up to 22 business days. If the item is not in stock, please be aware that there may be a delay in shipping. Rest assured, our team will promptly contact you after you've placed your order to provide further details As an online shopper myself, I love to receive my purchases in the shortest period possible. Therefore, I will make every effort to shorten your waiting time too.
Orders are shipped by Fedex with a tracking number.
Delivery times will vary according to the destination and type of delivery.
Delivery times are estimated, delay by post, custom or holiday may occur. Umasqu cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for canceling the order.
If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 5% restocking fee, if and when we receive the package back to our warehouse.
Can't wait to receive your mask? Please contact us and we will try to speed up your order